Recruitment Policies
Equality and Diversity:
Equality and Diversity Policy
J&J Management London Ltd
1. Policy Statement
At J&J Management, we are committed to fostering a culture of equality, diversity, and inclusion throughout our organisation and in every aspect of the services we deliver. We believe that everyone has the right to be treated fairly, respectfully, and with dignity, regardless of background, identity, or circumstances.
This policy outlines our approach to promoting equality of opportunity and preventing discrimination across all areas of our operations—from recruitment and training to service delivery and client relationships.
2. Our Commitments
J&J Management commits to:
Creating an inclusive workplace that values individual differences and promotes respect, understanding, and equal treatment.
Complying fully with all relevant UK equality legislation, including the Equality Act 2010, and all associated codes of practice.
Preventing unlawful discrimination, harassment, and victimisation on the grounds of:
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Age
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Disability
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Gender reassignment
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Marriage and civil partnership
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Pregnancy and maternity
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Race (including colour, nationality, ethnic or national origin)
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Religion or belief
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Sex
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Sexual orientation
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Monitoring and improving equality practices across all levels of our business.
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Taking prompt and appropriate action where discrimination, harassment, or inequality is identified.
3. Scope of the Policy
This policy applies to:
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All J&J Management employees (full-time, part-time, and temporary)
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Subcontractors and agency staff
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Job applicants
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Clients, suppliers, and service users
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All locations and premises where our services are delivered
4. Implementation in Practice
Recruitment & Employment
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All vacancies will be advertised and promoted with a commitment to equal opportunities.
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Selection and promotion will be based solely on merit, qualifications, and business needs.
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Reasonable adjustments will be made for candidates and employees with disabilities.
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We ensure our recruitment and onboarding processes are inclusive, fair, and unbiased.
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Training & Development
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Staff at all levels will receive equality and diversity training as part of their induction and ongoing development.
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Opportunities for training, promotion, and progression are made accessible to all, based on performance and potential.
Workplace Culture
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We promote a zero-tolerance approach to bullying, harassment, and discrimination.
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We encourage open dialogue, respect for differences, and collaborative problem-solving.
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Employee concerns regarding equality will be treated seriously and handled confidentially.
5. Monitoring & Accountability
We will:
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Monitor our recruitment, workforce diversity, and service delivery outcomes to identify and address inequalities.
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Collect and analyse anonymised data (where appropriate) to evaluate progress.
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Review this policy annually to ensure it remains current, effective, and aligned with best practice and legislation.
Managers and supervisors are responsible for ensuring this policy is implemented across their teams. All employees have a personal responsibility to uphold our standards of equality and respect.
6. Breaches of Policy
Any breach of this policy—intentional or otherwise—may result in disciplinary action, up to and including dismissal, in line with our company’s disciplinary procedures.
Clients and third parties found to be in breach may face contract termination or legal action where appropriate.
7. Policy Review
This policy is reviewed annually or in response to legislative or operational changes.
Policy Owner: Director Approved on: 18/06/2025 Next Review Due: 18/06/2026
J&J Management London Ltd
Professional. Trusted. Nationwide.
Quality Assurance:
Quality Assurance Policy
J&J Management London Ltd
At J&J Management London Ltd, we are committed to delivering high-quality services that consistently meet or exceed the expectations of our clients. As a facilities management provider operating across the United Kingdom, we recognise that quality is not merely a benchmark—it is a core value that shapes every aspect of our operations, including domestic and industrial cleaning, professional security services, and nationwide carpet cleaning.
Quality assurance is embedded in our operational culture. It governs how we recruit, train, manage, and evaluate our teams and services. We maintain a strong focus on consistency, accountability, and continuous improvement, ensuring that all work carried out under the J&J Management London Ltd name upholds our reputation for excellence.
To support this commitment, we have developed a comprehensive Quality Management System (QMS) aligned with the principles of ISO 9001. This system forms the foundation of our service delivery model, enabling us to define quality objectives, measure performance, manage risks, and drive continual development throughout the organisation. Every member of our team, from front-line operatives to senior management, plays an active role in maintaining these standards and ensuring full compliance with both legal requirements and client specifications.
Our client-centric approach means we work closely with each customer to understand their individual needs, expectations, and site-specific requirements. Prior to mobilising any contract, a detailed service plan is agreed upon, outlining the scope, frequency, and key performance indicators (KPIs) for the service. Ongoing performance is assessed through regular audits, operational reviews, and open feedback channels. Where issues are identified, they are addressed promptly through corrective actions and systemic improvements, ensuring high standards are maintained and enhanced over time.
We adopt a preventative approach to quality—ensuring that services are delivered correctly the first time and every time. Our team is provided with the training, supervision, and resources required to uphold our quality standards and deliver work that reflects our values of professionalism, trust, and consistency.
J&J Management London Ltd will continue to review and refine our Quality Assurance Policy on a regular basis to ensure it remains effective, compliant with current standards, and aligned with our mission to be one of the UK’s most trusted facilities management providers.
Policy Owner: Director
Approved on: 18/06/2025
Next Review Due: 18/06/2026
Grievance and Complaints:
Grievance and Complaints Policy
J&J Management London Ltd
Introduction
At J&J Management London Ltd, we are committed to fostering a fair, respectful, and professional environment for all employees, clients, contractors, and service users. We recognise that, from time to time, individuals may wish to raise concerns or complaints about aspects of our services, workplace practices, or interactions with our personnel. This policy sets out our structured and transparent approach to managing grievances and complaints effectively, confidentially, and without delay.
We believe that the proper handling of grievances and complaints is essential to maintaining trust, improving service quality, and ensuring a positive working and operational environment.
Purpose
The purpose of this policy is to:
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Provide a clear process for raising concerns or complaints.
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Ensure that grievances and complaints are dealt with promptly, fairly, and without prejudice.
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Foster an environment in which feedback, whether positive or negative, is used constructively.
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Comply with all relevant UK employment and regulatory standards.
Scope
This policy applies to:
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All employees of J&J Management London Ltd, including full-time, part-time, and temporary staff.
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Subcontractors, agency workers, and service providers.
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Clients and end-users of our services.
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Members of the public affected by our operations.
Complaints or grievances may relate to, but are not limited to, the following issues:
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Conduct of staff or contractors.
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Breaches of company policies or procedures.
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Workplace bullying, harassment, or discrimination.
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Health and safety concerns.
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Service quality or delivery standards.
Grievance Procedure (Employees)
Employees are encouraged to raise concerns informally in the first instance, where appropriate. Many issues can be resolved quickly through open communication with a line manager or supervisor. If informal resolution is not possible or appropriate, a formal grievance should be submitted in writing, clearly outlining the nature of the issue, relevant facts, and the desired outcome.
Upon receipt of a formal grievance, the company will:
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Acknowledge the grievance in writing within five working days.
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Appoint an impartial investigator to review the facts and conduct any necessary interviews.
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Conclude the investigation and communicate the findings and any decisions in writing within a reasonable timeframe.
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Offer an appeal process if the employee is not satisfied with the outcome.
All grievances will be handled sensitively, confidentially, and without fear of reprisal.
Complaints Procedure (Clients and Public)
J&J Management London Ltd treats all complaints from clients, stakeholders, and members of the public with the utmost seriousness. Complaints may be submitted via email, telephone, or through our website. Upon receiving a complaint, we will:
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Acknowledge the complaint within two working days.
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Assign a manager or appropriate representative to investigate the matter.
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Respond to the complainant with findings and any corrective actions within ten working days, or provide regular updates if a longer investigation is required.
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Follow up to ensure satisfaction and identify any procedural changes required to prevent recurrence.
We view complaints as opportunities to improve, and we are committed to learning from every experience to enhance the quality of our services.
Confidentiality and Protection
All grievances and complaints will be handled with strict confidentiality. No individual will suffer any form of disadvantage or retaliation for raising a concern in good faith. Any attempt to victimise or penalise someone for lodging a grievance or complaint will be treated as a serious disciplinary offence.
Monitoring and Review
This policy is reviewed annually or sooner if required due to legislative or operational changes. Feedback on the effectiveness of this policy is welcomed and used as part of our commitment to continuous improvement.
Policy Owner: Director Approved on: 18/06/2025 Next Review Due: 18/06/2026
Anti Slavery Policy:
Anti-Slavery and Human Trafficking Policy
J&J Management London Ltd
Introduction
J&J Management London Ltd is committed to the highest standards of ethical conduct and integrity in all of our business activities. We have a zero-tolerance approach to modern slavery and human trafficking within our business and across our supply chains. This policy outlines our commitment to preventing any form of slavery, servitude, forced labour, or human trafficking in accordance with the Modern Slavery Act 2015.
This policy applies to all employees, agency workers, subcontractors, suppliers, and any other parties working on behalf of J&J Management London Ltd.
Our Commitment
Modern slavery is a crime and a gross violation of fundamental human rights. It can take various forms, including servitude, forced and compulsory labour, bonded labour, and human trafficking, all of which involve the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.
J&J Management London Ltd is committed to acting with transparency, fairness, and accountability in all our operations. We expect the same high standards from all of our business partners and supply chain providers. We will not knowingly work with any organisation or individual that is involved in or complicit with slavery or human trafficking.
Preventative Measures
To reduce the risk of modern slavery and human trafficking in our operations and supply chains, J&J Management London Ltd implements the following key measures:
We perform due diligence checks on all new suppliers, subcontractors, and service providers, particularly those operating in sectors or regions deemed to be at higher risk. We ensure that all employees and contractors have the legal right to work in the UK and that their employment terms comply fully with UK labour laws. We include specific anti-slavery provisions in our contracts with suppliers and subcontractors, requiring compliance with the Modern Slavery Act and our company standards. We actively encourage reporting of any concerns related to unethical labour practices and provide safe and confidential channels for whistleblowing. We review our policies, risk assessments, and procedures annually to ensure they remain effective and fit for purpose.
Training and Awareness
We provide training and guidance to relevant staff to ensure they understand the risks of modern slavery and know how to identify potential signs of exploitation. Managers involved in recruitment, procurement, and site management receive enhanced training to identify and mitigate risks in their areas of responsibility.
We also promote awareness through internal communications and briefings, making clear that preventing modern slavery is everyone’s responsibility.
Reporting Concerns
Any employee, subcontractor, supplier, or stakeholder who has concerns about possible slavery or human trafficking within J&J Management London Ltd or our supply chains is encouraged to report it immediately. Reports can be made in confidence to a line manager, a senior member of staff, or via email.
All reports will be treated seriously, investigated promptly, and handled in a confidential and sensitive manner. No individual will suffer retaliation or disadvantage for raising concerns in good faith.
Breaches of This Policy
Any breach of this policy by an employee will be treated as a serious disciplinary matter and may result in dismissal. If a supplier or subcontractor is found to be in breach of this policy or the Modern Slavery Act, we reserve the right to terminate the business relationship and report the matter to the appropriate authorities.
Review
This policy is reviewed annually by senior management or sooner if required by changes in legislation, company operations, or identified risks.
Policy Owner: Director
Approved on: 18/06/2025
Next Review Due: 18/06/2026
Environmental Policy:
Environmental Policy
J&J Management London Ltd
Introduction
J&J Management London Ltd is fully committed to conducting its operations in an environmentally responsible and sustainable manner. As a national provider of facilities management services—including domestic and industrial cleaning, security, and specialist carpet care—we recognise our responsibility to reduce the environmental impact of our activities and to promote environmental stewardship at all levels of our organisation.
This policy sets out the principles and commitments that guide our approach to environmental management, ensuring compliance with environmental legislation, prevention of pollution, and continual improvement in our environmental performance.
Our Commitment
We are committed to minimising our environmental footprint and promoting sustainable practices across all areas of our business. This includes the efficient use of resources, waste reduction, responsible sourcing, pollution prevention, and the use of environmentally friendly products wherever possible.
J&J Management London Ltd complies with all relevant UK environmental laws, regulations, and industry codes of practice. We also aim to exceed these minimum requirements wherever possible through innovation, education, and collaboration with our stakeholders.
Key Environmental Objectives
To deliver on our environmental commitments, J&J Management London Ltd works to:
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Reduce waste generated by our operations and encourage reuse, recycling, and responsible disposal.
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Conserve energy and water usage across all sites where we operate.
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Use eco-friendly, non-toxic cleaning products approved for safe environmental use.
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Minimise carbon emissions from company vehicles and logistics through route planning, efficient vehicle use, and consideration of hybrid and electric fleets.
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Ensure hazardous substances are handled, stored, and disposed of safely and in compliance with COSHH and environmental guidelines.
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Train staff to understand their environmental responsibilities and equip them with the knowledge to carry out their duties sustainably.
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Work with suppliers and subcontractors who share our environmental values and demonstrate sustainable business practices.
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Monitor and review our environmental performance regularly and set measurable improvement targets.
Implementation and Responsibility
Environmental responsibility is shared across every level of our organisation. Senior management is accountable for ensuring the environmental policy is implemented effectively and reviewed annually. Site managers and supervisors are responsible for day-to-day compliance and promoting environmental awareness on-site.
All employees are expected to follow the environmental procedures outlined in our management system and to report any environmental concerns, risks, or breaches immediately.
We also ensure that environmental considerations are factored into key decisions—such as product purchasing, equipment use, contract mobilisation, and project planning.
Communication and Awareness
We actively promote environmental awareness across our workforce and client base through training, site signage, toolbox talks, and internal communications. This ensures that sustainability is embedded not only in our operations but in our company culture.
We also engage with clients to support their own environmental goals and offer advice on reducing the environmental impact of their facilities through responsible cleaning, waste management, and energy-efficient services.
Monitoring and Review
J&J Management London Ltd measures and evaluates its environmental performance through regular audits, compliance reviews, and performance reporting. This data informs continuous improvement actions and is used to set achievable annual targets.
This policy will be reviewed at least annually or in response to changes in legislation, operational scope, or environmental risks.
Policy Owner: Director
Approved on: 18/06/2025
Next Review Due: 18/06/2026
J&J Management London Ltd Working Clean. Thinking Green.
Anti Bribery/ Fraud:
J&J Management London Ltd is committed to operating with the highest standards of integrity, honesty, and accountability. This policy outlines our commitment to preventing bribery and fraud in all areas of our business operations, including cleaning, security, and related services. We operate a strict zero-tolerance approach to all forms of bribery, corruption, and fraudulent activity.
This policy applies to all employees of J&J Management London Ltd, including permanent, temporary, agency, and freelance staff. It also applies to company directors, managers, contractors, suppliers, consultants, and any third parties who perform work or services on behalf of the company.
Bribery is defined as the offering, giving, receiving, or soliciting of any item of value to influence the actions of an individual or organisation in a position of power. Fraud refers to deliberate deception intended to result in financial or personal gain. This includes, but is not limited to, the falsification of documents, false billing, theft, or the misuse of company assets and information.
J&J Management London Ltd strictly prohibits all forms of bribery and fraud. No employee, contractor, or third party is permitted to offer or receive any bribe or facilitation payment, regardless of value or intent. Fraudulent activities of any kind will not be tolerated and will be investigated fully. All business activities must be conducted in an honest and transparent manner. Records must be accurate and maintained in accordance with company procedures and legal requirements.
While we recognise that gifts and hospitality may be a legitimate part of building business relationships, they must never be used to gain an unfair advantage. Gifts and hospitality may only be accepted or offered if they are reasonable, proportionate, and clearly for legitimate business purposes. Cash or cash equivalents, such as gift cards or vouchers, are not to be given or accepted under any circumstances. Any gift or hospitality with a value exceeding a reasonable threshold, typically £25, must be declared to a manager and recorded in the company’s Gifts and Hospitality Register.
All third parties acting on behalf of J&J Management London Ltd must comply with this policy. Due diligence checks will be carried out on suppliers, contractors, and any business partners to ensure that they operate with integrity and comply with applicable anti-bribery and anti-fraud laws. We reserve the right to terminate business relationships where there is evidence of bribery, corruption, or fraud.
Employees and third parties are encouraged to report any concerns relating to suspected bribery or fraudulent activity. Reports can be made in confidence to a manager or directly to the company’s Compliance Officer. All reports will be treated seriously, investigated promptly, and handled with confidentiality. We are committed to protecting whistleblowers from any form of retaliation.
Company leadership is responsible for setting a clear tone of ethical behavior and ensuring that this policy is communicated and enforced. Managers are expected to lead by example and to support their teams in understanding and adhering to this policy. All employees must familiarise themselves with this policy, comply with its provisions, and report any concerns. The Compliance or HR Officer will oversee policy training, maintain documentation, and ensure proper follow-up on all reports and investigations.
Training on this policy will be provided to all employees upon induction and refreshed annually. Updated versions of the policy will be made available through internal communications, and all relevant third parties will be informed of their obligations under this policy.
Breaches of this policy by employees will be considered a serious matter and may result in disciplinary action, including dismissal for gross misconduct. In cases involving third parties, contracts may be terminated, and legal action may be pursued. Where necessary, incidents will be reported to the appropriate authorities.
Health and Safety:
At J&J Management London Ltd, we are fully committed to ensuring the health, safety, and welfare of all our employees, contractors, clients, and members of the public who may be affected by our operations. We recognise our responsibilities under the Health and Safety at Work etc. Act 1974 and all other applicable legislation, and we strive to provide a safe working environment across all of our services, including cleaning, security, and property management.
Our goal is to prevent accidents, injuries, and occupational ill health. To achieve this, we maintain safe systems of work, provide suitable equipment, and ensure that work environments are kept clean, secure, and free from avoidable risks. We assess all hazards associated with our operations and implement appropriate control measures to mitigate these risks.
Every employee of J&J Management London Ltd plays a vital role in maintaining a safe workplace. We expect all staff to take reasonable care of their own health and safety and that of others who may be affected by their actions. Staff are required to follow all health and safety procedures, use personal protective equipment where required, and report any hazards, incidents, or unsafe practices to their supervisor without delay.
We are committed to providing appropriate training, supervision, and information to all staff to ensure they are competent in their duties. Training is delivered during induction and refreshed as necessary to reflect changes in procedures, legislation, or operational risks. Regular safety briefings and toolbox talks are also part of our ongoing approach to health and safety awareness.
J&J Management London Ltd conducts regular health and safety inspections and risk assessments to ensure our practices remain effective and compliant. We also review this policy on a regular basis to ensure it reflects current standards, operational needs, and regulatory requirements.
We promote a culture where health and safety is a shared responsibility. Open communication is encouraged at all levels to ensure that safety concerns are raised and addressed promptly. No employee will be penalised for reporting a genuine concern or refusing to undertake work that they believe poses a serious risk to health or safety.
This policy is supported at the highest level of the company, and its implementation is overseen by management and the appointed Health and Safety Officer. We are committed to continuous improvement in all matters relating to health, safety, and wellbeing.